Orders are typically processed within [1–2 business days]. Once shipped, delivery usually takes [3–7 business days] depending on your location. You'll receive a tracking link via email/SMS as soon as your order ships.

Yes, Cash on Delivery is available on all orders for a flat fee of ₹50. Additionally, orders paid for online (prepaid) qualify for free delivery.

Yes, you can cancel your order before it ships. Contact our support team immediately.

Payments may fail due to reasons such as network issues, incorrect card or UPI details, insufficient balance, or bank server problems. If your payment fails, please try again using a different payment method. If the amount was deducted but the order was not placed, the amount is usually refunded automatically within a few business days.

We accept multiple secure payment options, including Cash on delivery, Credit Cards, Debit Cards, UPI, Net Banking, and popular digital wallets. All payments are processed through trusted and encrypted payment gateways to ensure your information stays safe.

Once the customer place the order, we take 1-2 days to ship the order, once we ship the order, customer get the tracking details on their WhatsApp and email.

Yes, we ship to all locations across India.

Yep! Pay online and get free delivery, or choose COD for just ₹50 extra. Your call! All prepaid orders qualify for free delivery. Cash on Delivery (COD) is also available for your convenience, at a flat charge of ₹50 per order.

If your order is delayed, there’s no need to worry. Delays can occasionally happen due to high order volume, weather conditions, courier issues, or unforeseen circumstances. In such cases, we’ll keep you informed with updates via email or SMS. You can also track your order using the tracking link provided. If the delay is longer than expected, feel free to contact our support team and we’ll be happy to assist you.

We want you to love your jewellery! If you're not completely satisfied with your purchase, we offer a hassle-free return within [7 days] of delivery, subject to the following conditions:

• The item must be unused, unworn, and in its original condition, with all tags and protective packaging intact.
• Returns must be accompanied by the original invoice.
• For hygiene reasons, earrings [and other pierced/skin-contact items] are non-returnable unless received damaged or defective.
• We recommend recording an unboxing video while opening your package — this helps us process claims for damaged, defective, or incorrect items quickly and smoothly.
• Once we receive and inspect the returned item, your refund/exchange will be processed within [5–7 business days].
• Return shipping charges [are to be borne by the customer / will be arranged by us, depending on the reason for return].

Please note: Customised or made-to-order pieces are not eligible for return, as they are crafted specially for you.

For any return request, please contact us at with your order ID and reason for return.

Initiating a return is simple:

1. Contact us at within [7 days] of delivery, along with your Order ID and reason for return.
2. Our team will verify your request and share the return instructions, including the pickup or drop-off address (as applicable).
3. Pack the item securely in its original packaging, along with all tags, invoice, and any certificates provided.
4. Once we receive the item and it clears quality inspection, we'll process your refund/exchange within [5–7 business days].

💡 Tip: Recording an unboxing video while opening your order helps us resolve return or exchange requests faster, especially in case of damage or discrepancy.

For any questions during the process, feel free to reach out to us — we're happy to help!

Once your returned item reaches us and successfully clears our quality check, we'll process your refund within [5–7 business days]. Please note:

• Refunds for prepaid orders will be credited back to your original payment method (bank account/UPI/card), and may take an additional [2–5 business days] to reflect, depending on your bank.
• Refunds for COD orders will be processed via [bank transfer/UPI], so please share your bank details when requested by our team.
• You'll receive a confirmation email/SMS once your refund has been initiated.

If you haven't received your refund within the stated timeframe, please reach out to us with your Order ID, and we'll be happy to look into it right away.

Yes, we're happy to offer exchanges! If you'd like a different size, design, or product, you can request an exchange within [7 days] of delivery, subject to the following:

• The item must be unused, unworn, and in its original condition, with all tags, invoice, and packaging intact.
• Exchanges are subject to availability of the desired item/size.
• If the new item is of higher value, you'll need to pay the price difference; if it's of lower value, we'll refund the difference or offer store credit.
• For hygiene reasons, earrings [and other pierced/skin-contact items] are not eligible for exchange unless received damaged or defective.

To initiate an exchange, simply contact us with your Order ID, and our team will guide you through the process.

💡 Tip: An unboxing video helps us process exchange requests quickly in case of any damage or mismatch.

• If the return or exchange is due to a damaged, defective, or incorrect item received, we'll bear the return shipping cost and arrange a free pickup from your doorstep.
• If the return is due to a change of mind, wrong size selection, or personal preference, the return shipping cost will need to be borne by the customer.

We recommend using a reliable courier service with tracking for self-shipped returns, and retaining the receipt until your return is confirmed.

For any doubts about your specific case, feel free to reach out to us before shipping the item back — we're happy to guide you.

We offer a wide range of jewellery, and here's how to find your perfect fit:

Rings: Measure your finger's circumference with a soft measuring tape or string, then match it to our ring size chart. If in doubt, choose the larger size for comfort.

Bangles: Measure across your palm (base of thumb to opposite side, hand slightly folded) to get your bangle size, and compare it to our bangle size chart.

Arm Cuffs: These are open-ended and adjustable, designed to fit most arm sizes comfortably. Check the product page for exact dimensions if you'd like a closer fit.

Bracelets: Measure your wrist circumference and add about 0.5–1 inch for a comfortable fit, then compare to our bracelet size chart.

Anklets: Measure around your ankle where you'd like it to sit, and add about 0.5–1 inch for movement, then match to our anklet size chart.

Necklaces & Pendants: Pendants come with a complementary chain length; refer to our necklace length guide — common lengths are 16", 18", and 20" — choose based on how you'd like it to sit.

Nose Pins & Waist Chains: Nose pins are generally universal fit (screw/press-type); waist chains are usually adjustable — check the product page for the adjustable range.

💡 Tip: Still unsure? Share your measurements or a reference photo at [support email/number], and our team will help you find the perfect fit.

Absolutely! At Zebia, every piece of jewellery is crafted with care and undergoes strict quality checks before it reaches you. [We use high-quality materials such as ___ (e.g., 92.5 sterling silver / gold-plated brass / stainless steel), and all our pieces are ___ (e.g., hypoallergenic, nickel-free, tarnish-resistant).] We're committed to transparency, so what you see is exactly what you get — no compromises on quality or craftsmanship.

If you ever have doubts about a specific product, feel free to reach out to us — we're happy to share more details.

Yes! All our jewellery comes in premium, ready-to-gift packaging at extra cost — perfect for surprising someone special or treating yourself. [If you'd like a personalised touch, such as a gift note or special wrapping, let us know at checkout / contact us at support email, and we'll be happy to arrange it.]

To keep your jewellery looking beautiful for longer, here are a few simple care tips:

• Avoid contact with water, perfume, and lotions — apply these before wearing your jewellery, not after.
• Store separately in a soft pouch or our jewellery box to prevent scratches and tangling.
• Avoid direct sunlight and moisture — store in a cool, dry place when not in use.
• Remove before swimming, bathing, or exercising, as chlorine and sweat can cause tarnishing.
• Clean gently with a soft, dry cloth after each use to maintain shine.
• Avoid harsh chemicals like bleach or cleaning agents, which can damage the finish.

With a little care, your Zebia pieces will stay stunning for years to come! For detailed material-specific care instructions, check out our full Jewellery Care Guide.

Selected products come with manufacturer warranty. Check individual product pages for details.