1. Information We Collect

a) Information you provide directly:

• Name, email address, phone number
• Billing and shipping address
• Payment information (processed securely via third-party payment gateways — we do not store your card/UPI details)
• Account login credentials
• Order history and preferences
• Communications with our customer support (email, chat, WhatsApp, phone)
• Information submitted through contact forms, reviews, or feedback

b) Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent on Site, click patterns
• Location data (approximate, based on IP)
• Cookies and similar tracking technologies (see Section 6)

c) Information from third parties:

• Payment confirmation from payment gateways (Razorpay/Cashfree/etc.)
• Shipping and delivery status from courier partners
• Information from social media platforms if you interact with us via those channels

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders (including payment, shipping, and delivery)
• Create and manage your account
• Send order confirmations, shipping updates, and customer service communications
• Respond to inquiries, complaints, and return/exchange requests
• Send promotional emails, SMS, or WhatsApp messages about offers, new collections, and updates (you can opt out anytime — see Section 8)
• Improve our Site, products, and customer experience
• Detect and prevent fraud, unauthorized transactions, or misuse of our Site
• Comply with legal obligations under Indian law

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Payment gateways (e.g., Razorpay, Cashfree, PayU) to process transactions securely
• Courier and logistics partners (e.g., Delhivery, Bluedart, Shiprocket) to deliver your orders
• Marketing and analytics service providers (e.g., Google Analytics, Meta Pixel) to understand Site usage and improve our services
• IT and cloud hosting providers who store data on our behalf
• Legal and regulatory authorities, when required by law, court order, or to protect our legal rights
• Business transfers — if Zebia is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

All third parties we work with are required to handle your data securely and only for the purposes specified.

4. Data Storage & Security

• Your data is stored on secure servers, with access restricted to authorized personnel only.
• We use industry-standard measures (encryption, secure socket layer/SSL technology for transactions, access controls) to protect your information from unauthorized access, alteration, or disclosure.
• Payment information is processed directly by our PCI-DSS compliant payment gateway partners — Zebia does not store your full card or banking details on its servers.
• While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

• We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order processing, legal/tax compliance, and dispute resolution.
• Account information is retained until you request deletion (see Section 8), subject to any legal retention requirements (e.g., financial records under Indian tax law).

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your cart items
• Understand how visitors use our Site (via tools like Google Analytics)
• Personalize content and show relevant ads (via tools like Meta/Facebook Pixel, Google Ads)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain Site features (e.g., cart functionality).

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

8. Your Rights & Choices

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information (via your account or by contacting us)
• Withdraw consent for marketing communications at any time (unsubscribe link in emails, or reply "STOP" to SMS/WhatsApp, or contact us directly)
• Request deletion of your personal data, subject to legal/regulatory retention requirements
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@zebia.in. We will respond within a reasonable timeframe as required under applicable Indian data protection law.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.

10. Marketing Communications

By providing your email/phone number, you may receive promotional communications from us. You can opt out at any time by:

• Clicking "unsubscribe" in our emails
• Messaging us to opt out of SMS/WhatsApp updates
• Emailing support@zebia.in with your request

You will continue to receive transactional communications (order updates, shipping notifications) even after opting out of marketing.

11. Data Transfers

Your information may be processed or stored on servers located within or outside India (e.g., cloud hosting, analytics providers). We take steps to ensure such transfers comply with applicable Indian data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and rules made thereunder, the details of the Grievance Officer are:

14. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at:

Email: support@zebia.in