Shipping Policy

All orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).

Orders placed on Sundays or holidays will be processed the next business day.

During sale periods or festive seasons, processing may take 2–4 business days due to high order volumes.

You will receive an order confirmation email/SMS/WhatsApp update once your order is placed, and a shipping confirmation with tracking details once it's dispatched.

Domestic Shipping (within India)

International Shipping

Currently, Zebia ships to select countries. Estimated delivery: 7–14 business days, depending on destination and customs clearance.

International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the customer.

Free shipping on orders above ₹2,000 within India.

A flat shipping fee of ₹100 applies to orders below the free-shipping threshold.

Any applicable shipping charges will be clearly displayed at checkout before payment.

Once your order is shipped, you'll receive a tracking ID and courier partner details via email/SMS.

You can track your order directly on our website under "Track Order" or via the courier partner's tracking page.

All jewellery is carefully packed in secure, tamper-proof, and elegant Zebia packaging to ensure it reaches you in perfect condition.

For high-value items, we may use additional protective packaging and require a signature on delivery.

While we strive to meet estimated delivery timelines, delays may occur due to weather conditions, courier issues, strikes, natural calamities, or other circumstances beyond our control.

We appreciate your patience and will keep you updated in case of significant delays.

Our courier partners typically make 2–3 delivery attempts. If delivery fails after these attempts, the order will be returned to us, and you may be contacted to arrange re-shipment (additional shipping charges may apply).

Please double-check your shipping address at checkout. Zebia is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

If you need to update your address, contact us within 2 hours of placing the order.

If your order arrives damaged, please contact us within 48 hours of delivery with photos/videos of the product and packaging, and we'll arrange a replacement or refund as per our Returns Policy.

In the rare case of a lost shipment, please reach out to our support team, and we'll investigate with the courier partner and resolve it promptly.