Refund and Return Policy

At Zebia, we want you to love your jewellery. If something isn't right, we're happy to help with a return, exchange, or refund as per the policy below.

  • Return eligibility

    You can request a return within 7 days of delivery, provided the product is unused, unworn, and undamaged. It must be returned with original packaging, tags, invoice, and any authenticity/warranty cards. Items that have been altered, resized, or engraved cannot be returned. Returns requested after 7 days from delivery will not be accepted.

  • Non-returnable items

    For hygiene, safety, and customization reasons, earrings and other ear jewellery, customized or engraved pieces, made-to-order items, final sale products, and gift cards cannot be returned or exchanged unless received damaged or defective.

  • Damaged or defective items

    If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with your order number, photos, and a short video. We'll verify the issue and arrange a free replacement, exchange, or full refund, including shipping charges. No return shipping charges apply.

  • How to initiate a return

    Email us or WhatsApp us with your order number and reason for return. Our team will review your request and share return instructions within 24–48 hours. Pack the item securely in its original packaging along with the invoice. Once we receive and inspect the item, we'll process your refund or exchange.

  • Reverse pickup

    Where available, we'll arrange a free reverse pickup from your address. If reverse pickup isn't available at your location, you'll need to self-ship the item to our facility. We'll reimburse standard shipping costs upon verification.

  • Refunds

    Refunds are processed within 7–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method. For COD orders, refunds are made via bank transfer or UPI. Please allow 3–5 additional business days for the amount to reflect. Original shipping charges are non-refundable unless the return is due to our error.

  • Exchanges

    We offer exchanges for size or design issues, subject to stock availability. If the exchanged item costs more, you'll need to pay the difference. If it costs less, the balance will be refunded. Exchange requests follow the same 7-day window and condition requirements as returns.

  • Order cancellations

    Orders can be cancelled free of charge before they are shipped. Contact us as soon as possible. Once an order is shipped, it cannot be cancelled—you may request a return after delivery instead. For made-to-order or customized pieces, cancellations are only accepted within 24 hours of placing the order, before production begins.

  • Quality assurance

    All Zebia jewellery goes through quality checks before dispatch. If you believe there's a manufacturing defect, our team will assess it and offer a repair, replacement, or refund as appropriate, in line with this policy.

  • Contact us

    For all return, exchange, or refund queries, contact us via email or phone/WhatsApp. Our hours are Monday–Saturday, 10 AM – 6 PM.

MOST ASKED QUESTIONS

At Zebia, we want you to love your jewellery. If something isn't right, we're happy to help with a return, exchange, or refund as per the policy below.

What is your return window?

You can return eligible items within 7 days of delivery, as long as they're unused, unworn, and in original packaging with tags and invoice.

What if my returned item doesn't pass inspection?

If the returned item shows signs of use, damage, or missing components/tags, we may not be able to approve the refund/exchange, and the item will be sent back to you.

I paid via COD — how will I get my refund?

Refunds for COD orders are made via bank transfer or UPI. You'll need to share your bank/UPI details with our support team.

Do I have to pay for return shipping?

No, if we arrange reverse pickup, it's free. If you self-ship, we reimburse standard shipping costs for eligible returns (keep your receipt).

Can I cancel my order?

Yes, as long as it hasn't shipped yet. Once shipped, you'll need to wait for delivery and initiate a return instead.

What if I received a damaged or wrong item?

Contact us within 48 hours with photos/videos. We'll arrange a free replacement, exchange, or full refund, including shipping costs.

Can I exchange a product instead of returning it?

Yes, exchanges are available for size or design issues, subject to availability, within the same 7-day window.

How long does it take to get my refund?

Refunds are processed within 7–10 business days after we receive and inspect the item, plus a few extra days for the amount to reflect in your account.

Will I get a full refund?

Yes, if the item is eligible and passes inspection. Original shipping charges are non-refundable unless the return is due to our error.

How do I return a product?

Email or WhatsApp us with your order number and reason for return. We'll guide you through the process and arrange pickup where available.

Can I return earrings?

No, earrings and other ear jewellery are non-returnable for hygiene reasons, unless they arrive damaged or defective.

Can I return customized or engraved jewellery?

No, customized, personalized, or engraved pieces cannot be returned or exchanged, since they're made specifically for you.