Jewellery Care Guide

• Keep it dry: Remove jewellery before showering, swimming, or exercising. Water, chlorine, and sweat can dull plating and weaken settings over time.
• Last on, first off: Apply perfume, lotion, hairspray, and makeup before putting on your jewellery, and remove your jewellery before washing your hands or face.
• Avoid chemicals: Keep jewellery away from household cleaning agents, chlorine, and harsh detergents, which can cause discoloration or damage plating.
• Handle with care: Avoid direct contact with rough surfaces; store pieces separately to prevent scratches and tangling.
• Wipe after wear: Gently wipe your jewellery with a soft, dry cloth after each use to remove oils, sweat, and residue before storing.

• Store each piece separately in a soft pouch, jewellery box with compartments, or the original Zebia packaging to prevent scratching and tangling.
• Keep jewellery in a cool, dry place, away from direct sunlight and humidity.
• For chains and necklaces, keep them clasped or laid flat to avoid knots and tangles.
• Avoid storing jewellery in the bathroom or near a window, where moisture and sunlight can accelerate tarnishing.
• If a piece won't be worn for a while, consider storing it in an airtight pouch or zip-lock bag to minimize air exposure.

Routine cleaning: Gently wipe with a soft, lint-free or microfiber cloth after each wear.

Deeper cleaning (for non-plated, solid metal pieces only — check product details first):

• Mix a few drops of mild soap with lukewarm water
• Soak the piece for a few minutes, gently clean with a soft-bristled brush (e.g., an old, clean toothbrush)
• Rinse carefully and pat dry immediately with a soft cloth

Avoid ultrasonic cleaners, steam cleaners, or abrasive polishing cloths unless specifically recommended for your piece — these can damage plating, delicate stones, or enamel work.

For plated jewellery specifically: avoid soaking or scrubbing, as this can wear down the plating faster. A gentle wipe with a dry, soft cloth is best.

• Wearing jewellery in the shower, pool, or sea
• Spraying perfume or hairspray directly onto jewellery
• Sleeping or exercising while wearing delicate pieces
• Using toothpaste, baking soda, or harsh chemical cleaners
• Storing multiple pieces tangled together in one pouch
• Exposing jewellery to direct sunlight or extreme temperatures for long periods
• Attempting repairs, resizing, or polishing at unauthorized/local jewellers (this may void your warranty)

Plating fade: Gold/rhodium plating naturally wears thinner with regular use over time — this is expected and not a manufacturing defect. Following the care tips above will help extend its life.

Gemstone variation: Natural or semi-precious stones may have minor inclusions or slight color variations — this is part of their natural character, not a flaw.

Tarnishing: Sterling silver may naturally tarnish with air exposure; regular gentle cleaning helps maintain its shine.

If you notice a manufacturing defect — a broken clasp, loose stone setting, or structural issue — within your warranty period, please don't attempt a DIY fix or visit a local jeweller. Instead, reach out to us directly so we can help: