Warranty Policy

Zebia offers a limited warranty from the date of delivery on eligible jewellery pieces, covering:

• Manufacturing defects (e.g., faulty clasps, loose stone settings from the factory, broken links)
• Plating/coating issues arising from normal use within the warranty period
• Structural defects not caused by external damage or misuse

This warranty does not cover normal wear and tear, accidental damage, or issues arising from improper care.

All Zebia jewellery purchased directly from zebia.in or our official offline stores, accompanied by a valid invoice/order confirmation, is eligible for warranty coverage.

Category-specific coverage:

• Rings, Bracelets, Bangles, Necklaces, Pendants, Anklets, Arm Cuffs — covered for manufacturing/structural defects
• Earrings, Nose Pins — covered for manufacturing defects only
• Waist Chains — covered for manufacturing/structural defects

Products purchased from unauthorized resellers or third-party platforms are not eligible. Customized, engraved, or made-to-order pieces are covered only for manufacturing defects.

Contact us with:

• Your order number / invoice
• Photos and/or a short video clearly showing the defect
• A brief description of the issue

Our team will review your submission and confirm within 2–3 business days whether the issue is covered under warranty. If approved, we'll share instructions to ship the product back to us in secure packaging. You'll receive updates via email/SMS/WhatsApp at each stage of the process.

All warranty claims for Zebia products must be initiated online, through our customer support channels. We do not currently have walk-in service centers; all repairs are coordinated centrally through our support team and in-house/partner artisans.

Please do not attempt repairs through third-party/local jewellers, as this will void your warranty.

If our team is unable to repair your product within a reasonable timeframe (typically 15–20 business days from receipt), we will offer one of the following, at our discretion:

• A replacement of the same or similar product (subject to availability)
• Store credit equivalent to the product's purchase value
• In select cases, a refund, if neither repair nor replacement is feasible

We will keep you informed throughout the process and communicate any delays proactively.

Warranty coverage does not apply in the following cases:

• Normal wear and tear (e.g., surface scratches, dullness of plating over time)
• Accidental damage — dropping, bending, crushing, or exposure to impact
• Damage from improper care — contact with water, perfume, sweat, chemicals, cosmetics, or cleaning agents
• Unauthorized repairs — any alteration, resizing, or repair attempted by a third party
• Loss or theft of the product
• Products purchased from unauthorized resellers
• Missing or invalid proof of purchase
• Claims made after the warranty period has expired